How to Visit the Dentist During the Pandemic

Written by River Vista Dentistry on December 8th, 2020. Leave a comment

We have always been extremely mindful of our patients’ health and safety, and we understand that it may add extra stress to visit the dentist during the pandemic. Read our blog post to see what new procedures we’ve added to ensure the safety of our patients and staff.

River Vista Dentistry

4.9

Based on 130 reviews

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Nick Latessa

18:33 22 Jul 21

Had my first cleaning in TEN years yesterday with Dr. Marshall and staff. I have been petrified of the dentist for many years because my last one just didn't know how to manage my fears. His staff (shoutout Nikki) took amazing care of me yesterday. I was pain-free after my visit and I was not expecting that after not having a cleaning in so long. There is still some work to do with my teeth since they have been neglected for sooo long but I am no longer in fear of getting work done thanks to Dr Marshall and the truly amazing Nikki!

Kay Walk

00:05 21 Jul 21

Truly enjoyed going to the dentist again! Dr. Marshall and his team were friendly and yet so very professional! I received excellent service and as easy as it is to get nervous at the dentist, his easy going, calm manner and sense of humor was quite refreshing and relaxing! I’m looking forward to making Dr. Marshall my family’s “forever” dentist!

Stephenia Brown

14:42 08 Jul 21

You know your Dentist has skills when you fall asleep during filling replacements! Seriously Dr J Randall Marshall is gifted in his field. Very gentle. Always adding the latest dental gadgets to make patient experience exceptionally great. He and his staff are superior in service and this has been my experience for 2 years!

sassybeauty 23

00:27 08 Jun 21

I have found my forever dentist! I used to cringe at the thought of going tobthw dentist but now, I look forward to going. Dr Marshall did my 6 month smile and the process was soo easy. I thought it would hurt but not at all. He is very gentle and he explains everything every step of the way. I couldn't be happier!

Liz Hernandez

16:09 05 Jun 21

After 10 years with another dentist, decided I wanted one closer to home. I not only found a dentist in the Steele Creek area, but an outstanding one!! Dr. Marshal and his staff are wonderful! Dr. Marshall took so much time with me and even did my first cleaning as a new patient himself-impressive. And the staff explained the many payment options since I'm retired and no longer have dental insurance. If you are looking for a new dentist, please consider a visit to River Vista Dentistry and Dr. Marshall - you will not be disappointed. I'd give 10 stars if I could.

Jeff Latessa

12:18 23 Apr 21

My names nick. It had been 10 years since I had been to a dentist. I was hesitant and scared and self conscious. My awesome neighbor Nikki works here and recommended I give them a chance. They were so gentile and cautious with me. They knew I had a bad experience before and they took great care of me. I am no longer afraid of the dentist. Thank you Dr Marshall and staff!!

Christopher R Dulin

20:59 23 Feb 21

I've been a patient here since they opened in - I think it was 2014/2015.This is the best dental office and dentist I've ever had. They're clean. They wear double masks. They only let you in after you fill out your covid form. Never had an issue with billing. They're up front about cost. The staff is friendly. They have TVs on the roof to keep you distracted. And Dr. Marshall has great chair side manner and does a great job.And they work hard to ensure dental work is pain free. I'm not sure I've ever felt dental pain from any of the procedures I have had.In my latest visit, the amalgam fillings in tooth 31 were finally giving out. There was a lot of filling and I was worried we'd be looking at a root canal.But Dr. Marshall replaced the amalgam with resin, avoided a root canal, and sculpted the tooth so well it almost looks like it was never filled. It's quality work.

RaisingAden &Zion

05:49 18 Feb 21

First time visiting and it was Amazing, my boys talked about the visit for the rest of the day. We have found our new family dentist. Everything was Great, customer service, the visit and they even gave the boys goodie bags. It was such an great experience.

18:34 12 Feb 21

I came in for a second opinion and I will definitely be sticking with River Vista Dentistry from now on. Dr. Marshall and his staff are honest and super-friendly. I had a great experience from start to finish.

Liz Reasch

06:18 19 Jan 21

Dr. Marshall and the whole staff are amazing! He is the sweetest person and makes patients feel comfortable. I had to get 2 crowns put on and it was such a pleasant experience. I am always worried about going to the dentist but they made it so easy. There are shady dentist offices out there but this place is NOT one of them. Before work was done, the front office staff let me know what my dental insurance was going to cover and what would be my out of pocket expense. I never felt pressured into doing any unneeded procedure. The office is clean and they have TVs you can watch as you get work done. I loved coming here!!

Sonja Carter

17:30 28 Dec 20

Dr. Marshall and his staff provide an excellent experience when you visit/have an appointment. They are courteous, professional and gentle! The office is immaculately clean too! Happy to have River Vista Family Dentistry as my family's dentist.

Nicholas Stark

23:49 25 Nov 20

I used to move around the country for my job, and I feel so grateful to have found River Vista Dentistry when I moved to Charlotte. Not only is Dr Marshall is the literal best human, and dentist, that I could have hoped to meet, the staff at River Vista are compassionate, caring, and kind. They listen to your needs, and help you to have the best dental care possible. Everything is explained, and no one tries to force you into procedures that you don't need. The team really cares about your needs there.I have been going to River Vista Dentistry for the past 3 years, and I will continue to go there for as long as I can. There have been times during those 3 years that I've lived in different cities, and have waited for a work trip to take me to Charlotte just so I could go see Dr Marshall and his team. Prior to finding River Vista, I've had a very mixed experience with dentists in other places. It is a reassuring feeling to find one here that I love.The people there are wonderful and I couldn't recommend them, or their practice, more.

Hibiscus Graphix

16:25 15 Oct 20

Dr Marshall is so kind. He's a very down-to-earth guy then once you get to know him you're so comfortable around him. His staff is always so welcoming. Check out their smile plan it's way more affordable than insurance.

kelsey brammer

18:51 02 Oct 20

I’m new to Charlotte and needed to find a regular dental office. I found River Vista via google and was so pleased. Every single person at this office makes my day every time I come in. Obviously going to the dentist isn’t the highlight of anyone’s day but from the girls at the front desk to the hygienist to the dentist.. everyone is so cheerful and sweet and welcoming. I never write reviews but they deserve some props here so I couldn’t leave them without a great review!

quia moore

14:06 29 Sep 20

Highly disappointed. After trying for some time to schedule an appointment, I was able to finally get an appointment for today that I scheduled a month ago. I showed up for my appointment 10 minutes early only to be told that because they could not verify my insurance my appointment was cancelled. The staff member then proceeds to tell me that if I could bring my insurance information in I could get a later appointment. She tells me while we verify your insurance you can run some errands, I think not. What upset me most is that when friends ask if I know I a good dentist in the area, I always refer them to River Vista. Needless to say after taking scheduled PTO, time I'm not able to get back was wasted.

Jordan Hostetler

21:37 24 Sep 20

River Vista Dentistry is amazing! We have never had a bad visit! Not only is Dr. Marshall amazing at what he does, but him and his entire crew are so kind and truly treat you like family! I still drive forty minutes to see them and 12/10 recommend!

A Delgado

23:16 16 Sep 20

Best Dentist with exceptional staff!

Lewis Banks

15:36 15 Sep 20

The entire team is superb and Dr. Marshall is the best dentist that I’ve ever had. I always look forward to my appointments

Teresa Altman

21:58 10 Sep 20

Great first time experience. My hygienist was very good and knowledgeable. Usually the flossing is painful and rough for me, but she was considerate on sensitive areas without my saying.Dr. Marshall was very kind and informative. Listened to my concerns and had good feedback on treatment options.Overall a great experience and clean office.

Daniel West

23:51 03 Sep 20

I have been going to Dr. Marshall’s practice for three years. I have had several procedures done over this time and I have been totally satisfied with his service. He and his staff have implemented the safest risk mitigating practices during this health crises. I highly recommend River Vista Dentistry.

Gray Parker

20:22 31 Aug 20

Always an awesome experience! I used to dread going to the dentist, but Dr. Marshall is so friendly, professional, and just a great dentist. I actually enjoy “visiting” with my hygienist during my cleanings and the check in with Dr. Marshall every six months! Would recommend to anyone looking for a great dental experience.

Melinda Lilly

01:46 26 Aug 20

I've been going to Dr. Marshall since we moved into the area - about two years now. When I tell you this is HANDS DOWN the BEST dentist I've ever met, I am not exaggerating. I've had a LOT of dentists and some really painful treatments. The assessment that Dr. Marshall's office takes asks about your past history. I answered the questions honestly about my past experience and every time I go now, they make sure to tailor my appointment around (or at least mention that they're thinking about) my concerns that I filled out on the form. I often have to have deep cleanings that require numbing shots. I'm convinced Dr. Marshall is also a magician. The first time I got the shot, I never even *saw* the needle. I was halfway through the numbing shot before I realized that there was a giant needle in my mouth and I only realized it then because he said "we're about halfway done, doing great". Not exaggerating, here. Since then, he's explained to me the techniques that he's using to reduce pain and anxiety about the shot and even still, I have to pay attention to realize what's happening. They do really good, thorough work and everyone is polite and they work quickly. The office is always clean, they have new Covid-19 safety procedures and a lovely waiting room. TV's on the ceiling and did I mention MASSAGE chairs while you get your treatment done?! You will not regret going to River Vista Dentistry, I'm confident that this is as good as it gets!

Stephany Saunders

21:08 25 Aug 20

Friendly and incredibly professional! COVID accommodations for safety. Amazing.

Kevin Gatewood

14:10 25 Aug 20

Dr Marshall staff is always friendly and do an awesome job cleaning my teeth. Awesome practice! Best dentist in Charlotte!

Maiya D

20:34 11 Aug 20

I ABSOLUTELY LOVE THIS DENTISTRY! From the receptionist, to my hygenist & the dentist it was such a wonderful experience. Everyone is so friendly, welcoming and extremely knowledgeable about anything teeth related. I can’t wait to return, by far the BEST CUSTOMER SERVICE I have ever experienced from a dentist office!!

Ro Jordan

19:47 29 Jul 20

I usually hate going to the dentist but every time I go see Dr. Marshall and his staff they make me feel at home and comfortable. My surgery was a success I had no pain during or after the surgery. They made sure I was good to go and that everything was taken care of. For any dentistry work I highly recommend coming here!

Chauntel Maxwell

22:14 20 Jul 20

Very nice and understanding. Cares for his patients and willing to make sure you're very comfortable before proceeding. I will truly recommend River Vista Dentistry!!!

Stacey Antolik

16:55 20 Jul 20

Dr. Marshall and his staff are professional and excellent at their field. Since moving to Charlotte in 2019, I read the reviews on different sights regarding dentists and decided on him. Dr. Marshall has created a relaxing environment and thoroughly clean office for his patients. When I needed to see a specialist, he was knowledgeable about referring me to someone excellent in their field as well. My family of 4 have all gone to River Vista Dentistry and have been pleased.

Edwin Corleto

16:32 14 Jul 20

The staff took excellent precautionary measures (COVID-19) to make me safe and welcomed. Everyone there is always genuinely kind and helpful (above and beyond). Feels like you're visiting friends, that you see a few times a year.

Devin Raysor

20:45 13 Jul 20

The River Vista Dentistry staff is always so welcoming and goes above and beyond to ensure my comfort during every visit. Dr. Randall Marshall has done an amazing job captivating a diverse atmosphere where everyone can feel “at home”. Dr. Marshall listened to my concerns and wants and gave me his expert advice on the steps moving forward. Every time I visit I have such a pleasurable experience that I can’t wait until my next visit. River Vista Dentistry has reassured my confidence in my smile and will definitely do the same for you!

Andrea J Corbett

14:28 09 Jul 20

Great office environment. Very professional and nice staff. Dr. Marshall is awesome.

Essence Douglas

18:22 17 Jun 20

Dr. Marshall is the reason my children love going to the dentist. He is professional and friendly. I love the modern design of his office and the ceiling-mounted flatscreens. I was able to use my Orthodontia benefit at this office and get Invisalign Retainers. Scheduling my follow up appointments and the reminders/ confirmation have always been seamless. I won’t go anywhere else.

Carolyn Martin

09:29 28 May 20

Dr. Marshall and his highly skilled staff are exactly what you would want from your dental service. Professional, friendly, family-style environment. No delays on scheduled appointments. Fair fees. River Vista Dental is a gem!

Tawanda Burney

17:53 30 Apr 20

The best dental experience I’ve ever received. You can relax while watching TV and Dr. Marshall makes sure you’re comfortable. I would recommend them to everyone.

Jessica Dutton

19:21 28 Feb 20

What a clean, friendly, professional, & up to date office! Dr. Marshall is great along with the receptionist and absolutely had the best cleaning with Nikki. Highly recommend!

Lk Davis

14:14 28 Feb 20

I first went to Dr. Marshall due to pain in my lower right side. During that visit, he also realized that I had inflamed gums. He performed a root canal and he and his hygienist put me on a plan for improved gum health. His entire staff is friendly and professional. His office put me on a payment plan so I could afford the highest quality care. To be honest, I have "dental anxiety", and Dr. Marshall has a way of putting me at ease. He clearly explained every procedure he needed to do (the root canal, plus the crown installation). He speaks in a calm voice, but he is not patronizing or insulting. I can feel his kindness in the way that he performs the procedures. The office is clean, modern and spotless. It doesn't hurt that I was able to watch TV while getting my treatments and cleanings!

Brian Gooch

20:38 13 Jan 20

I had a great experience today in my first appointment with Dr. Marshall and his team. Very friendly staff, impressive facility, and new technology. They even have a TV on the ceiling to watch during your cleaning!

Dorrett Francis

13:05 15 Nov 19

Dr. Marshall and his team are amazing. I had developed a phobia for dentists from childhood. Dr. Marshall has broken that fear. He has gifted hands. He is gentle and is great at getting you relaxed. Thanks Dr. Marshall for another miraculous extraction, not even after pain and no medication.

Jason Oglesby

18:33 12 Nov 19

Dr. Marshall and his staff are like family now. They have serviced my wife and myself on several occasions. Dr. Marshall was able to diagnose an issue my wife was having after our previous dentistry sent her on the "run around". They have a very accommodating schedule and they are always consistent and polite. They have a family office atmosphere. Im so glad we made the switch to them. Im proud to call them the Berewick neighborhood dentistry lol!

Levar Meikle

14:11 28 Oct 19

Great experience! staff was very accommodating and great at what they do.

Briana Casteel

21:21 24 Sep 19

I chose this office based on the reviews. I have no complaints. Dr. Marshall and his staff are great.

Cario Charles

23:17 12 Aug 19

Great Office! Great Staff! Dr. Randall Marshall has fantastic bed side manners and values all of his patients.

Kevin Silver

03:13 03 Aug 19

Great dentist and staff. Gentle, no pain. I was able to get a root canal and permanent Crown done on one visit. Nice wotk.

Crystal Mulenex

16:29 18 Jul 19

Very friendly and professional staff. They didn’t keep me waiting at all and took time to explain any problem areas my teeth had. I would definitely recommend!

Melissa Denice

19:08 19 Jun 19

I have been to River Vista dentistry for multiple dental needs. I would give more than five stars if I could! My experience has been wonderful. Dr. Marshall is absolutely amazing as well as his staff. I do not have dental insurance they have been able to accommodate me with fair reasonable pricing. I'm so happy with my results and my smile. The staff at River Vista are very friendly. They make you feel like family. They explain everythingin detail and have been more than happy to answer any of my questions and have been sure to involve me in every aspect of my dental plan. I highly recommend giving them a call are stopping by to meet them in person.

Krystal Strickland

11:37 27 May 19

I have been going to Dr. Marshall for a little over 3 years now. I've had regular checkups and a couple of fillings, and I am very pleased with his work. All of my visits have been very efficient with little to no wait time. If you inquire about a service (whitening/straightening/re-doing dental work/etc.) he will give you an estimate considering what your insurance will pay. I wanted to speak about the service itself first, because he and his staff are always so friendly and personable. You won't go wrong with going to River Vista!

Sean Church

15:38 02 May 19

tl;dr: River Vista is an incredibly welcoming, comfortable and modern dentist office with overwhelmingly friendly and knowledgeable staff.Up until a couple months ago, I'd gone to the same dentist my entire life. He's a great guy, and fine at what he does, but now--in my mid thirties--he proclaimed it was time for a visit to an endodontist for a root canal.So, I made an appointment with one, and after which decided to try a new office to complete the procedure with a crown. After all, my old dentist didn't accept my dental insurance, and I was paying quite a bit out of pocket for familiarity sake.A coworker had recommended River Vista. He merely mentioned he liked the place alright, Dr. Marshall was friendly and good at what he did. Etc. Truthfully, I feel like he downplayed it quite a bit. Dr. Marshall isn't just good, he's amazing, as is the rest of his staff.The office is super clean and modern--from the most comfortable waiting room I've ever sat in (for mere moments,) to the televisions mounted to the ceilings and massage dentist chairs (yes, you're reading right,) to the latest in dental tech. It's all here! And did I mention how friendly the staff is? I will again--because I'm genuinely bowled over by how kind and welcoming everyone has been.I hope this serves as an apology to my old dentist--as I plan to continue coming to River Vista as long as they'll have me. If you're looking for an excellent dentist in the Charlotte area, I suggest you do the same! They'll make sure your smile looks immaculate while giving you a reason to wear it all at the same time.Thanks for everything River Vista!

Alisa Jones

21:46 10 Apr 19

Dr. Marshall and his staff are friendly, professional and knowledgeable. Heidi was great. Nice office and a great location for me. Wonderful experience.

Rachel Waterfill

16:14 27 Mar 19

River Vista Dentistry is a wonderful practice and I enjoy being one of their patients. They have state-of-the-art technology and features like massage chairs and TVs in the rooms which make the experience more comfortable and enjoyable. Dr. Marshall is very personable and professional. Highly recommend!

John Jones

06:23 17 Mar 19

Since no one enjoys going to the dentist, you get use to seeing only complaints and not positive reviews.I will say, this office made me feel comfortable each step of the way although I was going for a root canal and had major concerns with the procedure after a nearly 18-month horror story at another practice (Friendly Dental - Whitehall).I really appreciate the confidence of Dr. Marshall and his staff. They were also knowledgeable and gave me information proactively rather than waiting for me to ask the questions - if they came to mind at that time. Also, during the procedure Dr. Marshall provided a play-by-play update and even showed me what he was doing (when possible) and what it meant/why it was necessary.They provided very details disclosures on an iPad for me to review and sign, so I fully understood the procedure, the goals and potential risk.I feel that the introduction of technology makes the experience much more interactive and engaging. There are TV's mounted on the ceilings (not walls), massage chairs and much more.I felt like more than a chart file and I felt that I built a rapport with Dr. Marshall which completely exceeds expectations I had.Dr. Marshall also stayed later to accommodate my root canal since he was able to confirm it was needed. He understood my lack of flexibility due to work and the pain that I started to encounter due to the lack of treatment for so long.The practice's prices are a little higher but with a 4.9 rating (that I can attest to) you really get what you pay for. I will return...

nick jones

12:32 07 Feb 19

Dr. Marshall went out of his way to come in early and 3D print a crown that broke. Highly recommend River Vista Dentistry!!

Yasmine Yousef

19:58 30 Jan 19

I love Dr. Marshall and his staff. I love the feel of the new dentist office with all the awesome technology and patient comfort. It's always a breeze going to the dentist. They also text you reminders, which I think is super helpful.

Kelly Johnson

19:27 20 Jul 18

Nice staff and facility! Would definitely recommend to anyone looking for a dentist office in Steele Creek.

Michael Johnson

12:48 11 Jul 18

Great Staff. Very attentive. My entire family come here and we all have had great experiences. My wife hates going to the dentist, but here she is put at ease and her anxiety melts away.

Andres Yanez

19:31 14 Mar 18

Incredible attention. Great dentist he makes you feel at ease. Fantastic staff very engaged and caring. Thank you for taking care of my family and I.

Ingrid Lawrence

18:20 25 Oct 17

The staff is extremely friendly and professional. Love that they explain all procedures and fees in advance and in a way that I feel comfortable and understand my responsibility. Honestly, the best dental practice I have ever visited!

Allen Hodge

16:23 24 Oct 17

Great experience! Dr. Marshall listened to my concerns, didn’t ask open ended questions while my mouth was wide open, and has a friendly staff. I’ll recommend them!

Matt Carson

12:21 09 Sep 17

Super nice staff and you can streamline your visit by filling out your paperwork online. This was my first visit but it won't be my last!

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